ICARE: pour améliorer la satisfaction des clients internes de l’administration publique

Gilbert Farge, Maha Rajab and Alvin Panjeta ()
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Gilbert Farge: UTC - Université de Technologie de Compiègne
Maha Rajab: UTC - Université de Technologie de Compiègne
Alvin Panjeta: IAE Paris - Sorbonne Business School

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Keywords: Management public; Management de la qualité (search for similar items in EconPapers)
Date: 2016
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Published in Les Cahiers de la qualité, 2016, 2, p. 139-148

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Persistent link: https://EconPapers.repec.org/RePEc:hal:journl:hal-02937092

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