Exploring travelers’ experiences when visiting Verdun battlefield: A TripAdvisor case study

Frederic Bornarel (), Hélène Delacour (), Sébastien Liarte () and Sandrine Virgili ()
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Frederic Bornarel: CEREFIGE - Centre Européen de Recherche en Economie Financière et Gestion des Entreprises - UL - Université de Lorraine
Hélène Delacour: CEREFIGE - Centre Européen de Recherche en Economie Financière et Gestion des Entreprises - UL - Université de Lorraine
Sébastien Liarte: BETA - Bureau d'Économie Théorique et Appliquée - AgroParisTech - UNISTRA - Université de Strasbourg - Université de Haute-Alsace (UHA) - Université de Haute-Alsace (UHA) Mulhouse - Colmar - UL - Université de Lorraine - CNRS - Centre National de la Recherche Scientifique - INRAE - Institut National de Recherche pour l’Agriculture, l’Alimentation et l’Environnement
Sandrine Virgili: CEREFIGE - Centre Européen de Recherche en Economie Financière et Gestion des Entreprises - UL - Université de Lorraine

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Abstract: This study contributes to research on the tourist's experience of a battlefield site by comparing the way they report on the different sub-sites belonging to it, and by using an integrated approach. We focused on Verdun, a major site of the Great War in France, composed of different sub-sites (memorials, forts, trenches, etc.). By analysing 1,581 online reviews posted by tourists on the TripAdvisor website between 2012 and 2017, our findings reveal that tourists report differently on each sub-site, highlighting the relational and emotional dimensions of their experience. Our results first suggest that the site's degree of darkness and commodification influence the relational dimension of their experience by generating or not a deep empathy relationship. We then reveal that while the events took place more than a century ago, the emotional dimension of their experience is still deep, thanks to the preservation of the site's dark attributes.

Keywords: Battlefield; Dark tourism; Emotions; Tourist experience; TripAdvisor (search for similar items in EconPapers)
Date: 2020
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Published in Current Issues in Tourism, 2020, 24 (6), pp.824-841. ⟨10.1080/13683500.2020.1751593⟩

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Persistent link: https://EconPapers.repec.org/RePEc:hal:journl:hal-02971466

DOI: 10.1080/13683500.2020.1751593

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