Fostering “co-socialization” between patient and nurse to mitigate the risks of digitalizing health care services

Favoriser la « co-socialisation » entre le patient et l’infirmière pour atténuer les risques de la numérisation des services de santé

Magali Dubosson, Emmanuel Fragnière, Anne-Sylvaine Héritier, Samuele Meier and Charles Wainwright
Additional contact information
Magali Dubosson: HES-SO - Haute École spécialisée de Suisse occidentale = HES-SO University of Applied Sciences and Arts Western Switzerland = Fachhochschule Westschweiz [Schweiz]
Emmanuel Fragnière: HES-SO - Haute École spécialisée de Suisse occidentale = HES-SO University of Applied Sciences and Arts Western Switzerland = Fachhochschule Westschweiz [Schweiz]
Anne-Sylvaine Héritier: HES-SO - Haute École spécialisée de Suisse occidentale = HES-SO University of Applied Sciences and Arts Western Switzerland = Fachhochschule Westschweiz [Schweiz]
Samuele Meier: HES-SO - Haute École spécialisée de Suisse occidentale = HES-SO University of Applied Sciences and Arts Western Switzerland = Fachhochschule Westschweiz [Schweiz]
Charles Wainwright: Oxial

Post-Print from HAL

Abstract: The digitalization of services has also affected the practice of hospital care, particularly among nurses. In this study, we applied the focus group method with an exploratory aim among practicing students in nursing to see if the digitalization of administrative processes in hospitals was having an impact on their usual operating modes for treating patients. The collected data shows a disconnection between the difficulties evoked by the nursing staff in regard to exercising their profession and the digitalization of processes. Following these observations, we propose a new theoretical model based on the SECI (socialization, externalization, combination, internalization) knowledge creation model. As the patient is co-producer of the service, our conceptual model consists of coupling the "SECI loop" of the patient with the "SECI loop" of the nurse at the level of the socialization stage.

Keywords: explicit and tacit knowledge; focus group; frontliners; socialization; work process; digitalization; connaissances explicites et tacites; groupe de discussion; travailleurs de premières ligne; socialisation; processus de travail; numérisation (search for similar items in EconPapers)
Date: 2020-10-28
References: Add references at CitEc
Citations:

Published in European Review of Service Economics and Management, 2020, European Review of Service Economics and Management 2020 – 2, n° 10, 2020 – 2 (n° 10), pp.109-131. ⟨10.15122/isbn.978-2-406-11028-6.p.0109⟩

There are no downloads for this item, see the EconPapers FAQ for hints about obtaining it.

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:hal:journl:hal-02982373

DOI: 10.15122/isbn.978-2-406-11028-6.p.0109

Access Statistics for this paper

More papers in Post-Print from HAL
Bibliographic data for series maintained by CCSD ().