Service innovation in historical perspective

Innovation de service dans une perspective historique

Gilles Paché ()
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Gilles Paché: CRET-LOG - Centre de Recherche sur le Transport et la Logistique - AMU - Aix Marseille Université

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Abstract: This viewpoint focuses on "platforming" as a major service innovation, which importance is now recognized in the organization of contemporary supply chains. On a technical level, "plat-forming" is based on the hub-and-spokes model, widely used in air transport, but also in retail logistics. Three historical examples show that the origins of "platforming" can be traced back to the often dramatic events that have marked the course of humanity, which puts the real originality of this service innovation into perspective.

Keywords: history; hub-and-spokes model; innovation; platforming; supply chain; histoire; modèle hub-and-spokes; plateformisation; chaîne logistique (search for similar items in EconPapers)
Date: 2020-10-28
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Published in European Review of Service Economics and Management, 2020, European Review of Service Economics and Management 2020 – 2, n° 10, 2020 – 2 (n° 10), pp.173-185. ⟨10.15122/isbn.978-2-406-11028-6.p.0173⟩

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Persistent link: https://EconPapers.repec.org/RePEc:hal:journl:hal-02982513

DOI: 10.15122/isbn.978-2-406-11028-6.p.0173

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