Piloter la performance: sens et non-sens du travail

Patrick Gilbert (), Emmanuelle Gurtner () and Marion Soulerot ()
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Patrick Gilbert: LAB IAE Paris - Sorbonne - IAE Paris - Sorbonne Business School
Emmanuelle Gurtner: CEREFIGE - Centre Européen de Recherche en Economie Financière et Gestion des Entreprises - UL - Université de Lorraine
Marion Soulerot: LAB IAE Paris - Sorbonne - IAE Paris - Sorbonne Business School

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Abstract: In public organizations, the need for modernization often results in the introduction of performance indicators. In an exploratory research based on a documentary analysis and a series of individual and collective interviews, we look at Pôle Emploi agents' perceptions of the effects of a performance management model on work. Although it was conceived as a vector for the creation of sense guiding and supporting the work of agents, the performance management model sometimes leads them to lose their sense of mission. It even confronts them with nonsense situations when they apply the model too instrumentally.

Keywords: Pilotage de la performance; sens du travail; gestion publique; Performance management; meaning of work; public management (search for similar items in EconPapers)
Date: 2021-04
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Citations: View citations in EconPapers (1)

Published in @GRH, 2021, @GRH, 38 (1), pp.13-37. ⟨10.3917/grh.211.0013⟩

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Persistent link: https://EconPapers.repec.org/RePEc:hal:journl:hal-02997789

DOI: 10.3917/grh.211.0013

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