Structure and dynamics of the knowledge of the ISO 9001 standard

Structure et dynamique des connaissances de la norme ISO 9001

Hiam Serhan ()
Additional contact information
Hiam Serhan: IJPB - Institut Jean-Pierre Bourgin - Sciences du végétal - AgroParisTech - Université Paris-Saclay - INRAE - Institut National de Recherche pour l’Agriculture, l’Alimentation et l’Environnement

Post-Print from HAL

Abstract: This article studies the ISO 9001 standard as a management tool structured by an artifact, a management philosophy and a simplified vision of the company. The objective is to identify the practices that twelve managers have mobilized to appropriate it as well as the tensions, learning and innovations that have emerged during its implementation. We will show the dynamics of quality management knowledge allowing the standard to be both a tool for conformation and eco-innovation.

Keywords: ISO 9001; management tool; managerial innovation; knowledge; innovation; outil de gestion; innovation managériale; connaissance (search for similar items in EconPapers)
Date: 2020-11-04
References: Add references at CitEc
Citations:

Published in Entreprise & société, 2020, Entreprise & Société 2020 – 1, n° 7, 2020 – 1 (n° 7), pp.133-163. ⟨10.15122/isbn.978-2-406-10787-3.p.0133⟩

There are no downloads for this item, see the EconPapers FAQ for hints about obtaining it.

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:hal:journl:hal-02999009

DOI: 10.15122/isbn.978-2-406-10787-3.p.0133

Access Statistics for this paper

More papers in Post-Print from HAL
Bibliographic data for series maintained by CCSD ().