Patients’ perceptions of teleconsultation during COVID-19: a cross-national study

Patricia Baudier (), Galina Kondrateva, Chantal Ammi (), Victor Chang and Francesco Schiavone
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Patricia Baudier: Métis Lab EM Normandie - EM Normandie - École de Management de Normandie = EM Normandie Business School
Galina Kondrateva: EDC - EDC Paris Business School
Chantal Ammi: IMT-BS - MMS - Département Management, Marketing et Stratégie - TEM - Télécom Ecole de Management - IMT - Institut Mines-Télécom [Paris] - IMT-BS - Institut Mines-Télécom Business School - IMT - Institut Mines-Télécom [Paris], LITEM - Laboratoire en Innovation, Technologies, Economie et Management (EA 7363) - UEVE - Université d'Évry-Val-d'Essonne - Université Paris-Saclay - IMT-BS - Institut Mines-Télécom Business School - IMT - Institut Mines-Télécom [Paris]
Victor Chang: Teesside University
Francesco Schiavone: PARTHENOPE - Università degli Studi di Napoli “Parthenope” = University of Naples, PSB - Paris School of Business - HESAM - HESAM Université - Communauté d'universités et d'établissements Hautes écoles Sorbonne Arts et métiers université

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Abstract: In recent months, humanity has had to deal with a worldwide pandemic called COVID-19, which has caused the death of hundreds of thousands of people and paralyzed the global economy. Struggling to cure infected patients while continuing to care for patients with other pathologies, health authorities have faced the lack of medical staff and infrastructure. This study aimed to investigate the acceptance of teleconsultation solutions by patients, which help to avoid the spread of the disease during this pandemic period. The model was built using some constructs of the technology acceptance model UTAUT2, Personal traits, Availability, and Perceived Risks. A new scale on Contamination Avoidance was developed by the authors. The questionnaire was disseminated in several countries in Europe and Asia and a total sample of 386 respondents was collected. The results emphasize the huge impact of Performance Expectancy, the negative influence of Perceived Risk, and the positive influence of Contamination Avoidance on the adoption of teleconsultation solutions. The findings highlight the moderating effects of Age, Gender, and Country.

Keywords: Teleconsultation; Telemedicine; Acceptance; COVID-19; Pandemic; Sustainable Development Goals (search for similar items in EconPapers)
Date: 2021-02
Note: View the original document on HAL open archive server: https://hal.science/hal-03052149v1
References: View references in EconPapers View complete reference list from CitEc
Citations: View citations in EconPapers (12)

Published in Technological Forecasting and Social Change, 2021, 163, pp.120510. ⟨10.1016/J.techfore.2020.120510⟩

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Persistent link: https://EconPapers.repec.org/RePEc:hal:journl:hal-03052149

DOI: 10.1016/J.techfore.2020.120510

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