Customer satisfaction and natural language processing

Yolande Piris () and Anne-Cécile Gay
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Yolande Piris: LEGO - Laboratoire d'Economie et de Gestion de l'Ouest - UBS - Université de Bretagne Sud - UBO - Université de Brest - IMT - Institut Mines-Télécom [Paris] - IBSHS - Institut Brestois des Sciences de l'Homme et de la Société - UBO - Université de Brest - UBL - Université Bretagne Loire - IMT Atlantique - IMT Atlantique - IMT - Institut Mines-Télécom [Paris]

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Date: 2021-01
New Economics Papers: this item is included in nep-big
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Published in Journal of Business Research, 2021, 124, pp.264-271. ⟨10.1016/j.jbusres.2020.11.065⟩

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Persistent link: https://EconPapers.repec.org/RePEc:hal:journl:hal-03110702

DOI: 10.1016/j.jbusres.2020.11.065

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