Temp workers: why be loyal?

Isabelle Galois (), Pascal Paille and Fanny Poujol ()
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Isabelle Galois: CERAG - Centre d'études et de recherches appliquées à la gestion - UPMF - Université Pierre Mendès France - Grenoble 2 - CNRS - Centre National de la Recherche Scientifique
Pascal Paille: ULaval - Université Laval [Québec]
Fanny Poujol: MRM - Montpellier Research in Management - UM1 - Université Montpellier 1 - UPVM - Université Paul-Valéry - Montpellier 3 - UM2 - Université Montpellier 2 - Sciences et Techniques - UPVD - Université de Perpignan Via Domitia - Groupe Sup de Co Montpellier (GSCM) - Montpellier Business School

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Abstract: This paper addresses workers' loyalty toward a temp agency. Loyalty reduces contact and management costs, so temp agencies attempt to retain valuable workers. The study therefore focuses on factors that attach workers to their temp agency. This study offers an interdisciplinary approach, according to which the temporary worker is both an employee and a client of the agency. It highlights important factors that determine temp workers' loyalty to the agency, using a relational perspective. A hybrid model, based on social exchange theory, integrates services marketing and human resource management literature to explain the attachment of temporary workers to an agency. Social exchange theory offers an integrative framework for explaining a person's loyalty to an organisation (employer or supplier), based on reciprocity.

Keywords: attachment to the organisation; reciprocity; perceived organisational support; contact personnel; relational behaviour (search for similar items in EconPapers)
Date: 2012
Note: View the original document on HAL open archive server: https://hal.parisnanterre.fr/hal-03121700v1
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Published in International Journal of Services, Economics and Management, 2012, 4 (2), pp.93. ⟨10.1504/IJSEM.2012.047041⟩

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Persistent link: https://EconPapers.repec.org/RePEc:hal:journl:hal-03121700

DOI: 10.1504/IJSEM.2012.047041

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