When nomadic technologies simultaneously influence well-being and stress at work

Quand les technologies nomades influencent simultanément le bien-être et le stress au travail

Pierre Loup (), Jonathan Maurice () and Florence Rodhain ()
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Pierre Loup: MRM - Montpellier Research in Management - UPVM - Université Paul-Valéry - Montpellier 3 - UPVD - Université de Perpignan Via Domitia - Groupe Sup de Co Montpellier (GSCM) - Montpellier Business School - UM - Université de Montpellier, UM - Université de Montpellier
Jonathan Maurice: TSM - Toulouse School of Management Research - UT Capitole - Université Toulouse Capitole - UT - Université de Toulouse - CNRS - Centre National de la Recherche Scientifique - TSM - Toulouse School of Management - UT Capitole - Université Toulouse Capitole - UT - Université de Toulouse
Florence Rodhain: MRM - Montpellier Research in Management - UPVM - Université Paul-Valéry - Montpellier 3 - UPVD - Université de Perpignan Via Domitia - Groupe Sup de Co Montpellier (GSCM) - Montpellier Business School - UM - Université de Montpellier, UM - Université de Montpellier

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Abstract: The aim of this article is to analyze the role of mobile technologies (MT) on employees' well-being and technostress. Two research questions are considered: (1) To what extent do employees perceive these technologies as additional job demands and/or resources in their daily work? (2) How does the combination of demands and resources given by MT influence well-being, stress and performance at work? To answer these questions, a qualitative study was conducted within La Poste group that introduced MT for its commercial departments. The results show that this kind of devices is perceived as resources by individuals and improve their well-being at work. At the same time, and independently, they generate techno-overload and techno-invasion in private life, increasing the level of stress to which the individual may be exposed. From a theoretical perspective, this study documents the disconnection between well-being at work and technostress. Both concepts can be fostered independently and simultaneously by the introduction of MT, namely through addictive behaviors. Based on our results, we develop a job demands-resources model (JD-R) adapted to such an introduction and formulate a set of research propositions.

Keywords: mobile technologies; well-being at work; stress at work; techno-well-being technostress; job demands-resources model; technologies nomades; bien-être au travail; stress professionnel; bien-être technologique; technostress; modèle job demands-resources (search for similar items in EconPapers)
Date: 2020
New Economics Papers: this item is included in nep-hap
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Published in Systèmes d'Information et Management, 2020, 25 (3), pp.9-49. ⟨10.3917/sim.203.0009⟩

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Persistent link: https://EconPapers.repec.org/RePEc:hal:journl:hal-03126046

DOI: 10.3917/sim.203.0009

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