A conceptual framework of research themes and future directions for a frontline employee – customer interpersonal exchange approach to emotional labor

Michel Klein
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Michel Klein: MRM - Montpellier Research in Management - UPVM - Université Paul-Valéry - Montpellier 3 - UPVD - Université de Perpignan Via Domitia - Groupe Sup de Co Montpellier (GSCM) - Montpellier Business School - UM - Université de Montpellier, UM - Université de Montpellier

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Date: 2020-07-08
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Published in International Conference on Emotions and Worklife - EMONET XII, Jul 2020, En distanciel, France

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