Exploring the impact of customer mistreatment on salespeople’s emotion management and selling success: the key role of emotional authenticity

Michel Klein, Fanny Poujol () and Christine Lai-Bennejean ()
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Michel Klein: UM - Université de Montpellier, MRM - Montpellier Research in Management - UPVM - Université Paul-Valéry - Montpellier 3 - UPVD - Université de Perpignan Via Domitia - Groupe Sup de Co Montpellier (GSCM) - Montpellier Business School - UM - Université de Montpellier
Fanny Poujol: CEROS - Centre d'Etudes et de Recherches sur les Organisations et la Stratégie - UPN - Université Paris Nanterre
Christine Lai-Bennejean: EM - EMLyon Business School

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Date: 2020-06-03
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Published in Conference of the Global Sales Science Institute (GSSI), Jun 2020, Montpellier, France

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Persistent link: https://EconPapers.repec.org/RePEc:hal:journl:hal-03126944

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