Manager les processus: Un vecteur de création de sens ?

Céline Averseng ()
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Céline Averseng: MRM - Montpellier Research in Management - UM1 - Université Montpellier 1 - UPVM - Université Paul-Valéry - Montpellier 3 - UM2 - Université Montpellier 2 - Sciences et Techniques - UPVD - Université de Perpignan Via Domitia - Groupe Sup de Co Montpellier (GSCM) - Montpellier Business School

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Abstract: Managers appear to be more and more concerned by business process management projects. Although these systems seem to bring many benefits, organizations are required to overcome major difficulties; by conciliating numerous constraints, both internal –in terms of perform-ance or resource management– and external –particularly in terms of standards, and/or regula-tion–, a source of equivocality for actors. The issue could be described as following: in a highly equivocal situation such as a new standard integration, which business process man-agement methodology could better conciliate internal and external constraints of the organiza-tion? We propose to build on an original case of adaptation of an industrial organization fac-ing standardization constraints and on the study of the literature of business process manage-ment, sensemaking and social regulation theory. Our aim is to highlight the characteristics of a business process management system that could enable us to answer our questioning. We will therefore propose and defend the following thesis: business process management appeals to managers because it is likely to help them in sensemaking through its required framework and interactions introduced.

Keywords: Business process management; sensemaking; resilience; equivocality; standards; Management des processus; création de sens; résilience; équivocité; normes.; Domaines de compétence : Système d'information (ERP); comptabilité et contrôle de gestion; recherche opérationnelle; stratégie; économie (search for similar items in EconPapers)
Date: 2012-05-21
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Published in 17ème Congrès de l’AIM, AIM, May 2012, Bordeaux, France

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