Les facteurs clés dans le management de la réclamation

Lars Meyer-Waarden and William Sabadie ()
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Lars Meyer-Waarden: TSM - Toulouse School of Management Research - UT Capitole - Université Toulouse Capitole - UT - Université de Toulouse - CNRS - Centre National de la Recherche Scientifique - TSM - Toulouse School of Management - UT Capitole - Université Toulouse Capitole - UT - Université de Toulouse

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Date: 2017
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Published in Management de l'insatisfaction client, Vuibert, pp.115-128, 2017, 978-2-311-40536-1

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