An evaluation of business intelligence tools: a cluster analysis of users’ perceptions

Fatma Fourati-Jamoussi () and Claude Narcisse Niamba
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Fatma Fourati-Jamoussi: INTERACT - Innovation, Territoire, Agriculture et Agro-industrie, Connaissance et Technologie - UniLaSalle

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Abstract: The purpose of this paper is to discuss and evaluate the use of Business Intelligence (BI) tools by professionals and students to help designers of these tools get the best efficiency out of a watch system. A questionnaire is sent to users of Business Intelligence tools addressed to French companies in different trades and engineering students and the most pertinent replies were examined. The responses were analyzed by using the statistical software SPAD. A literature research was conducted in the area of Management Information Systems (MIS) with two evaluation models: Task-Technology Fit (Goodhue & Thompson, 1995) and Technology Acceptance Model (Davis, 1989). Results showed a typology from the various profiles of users of this technology by using the method of classification. We note different perceptions between professional and student users. Although this study remains focused on individual perspective, it requires more examination about the organizational impact of the use of BI tools. The identification of the different user profiles was done by using a cluster analysis. For the designers of BI tools these results highlight the importance of user perception, suggesting designers take into account the perception of all user types. As these tools develop, more and more companies will be looking for skills for monitoring and management of strategic information.

Keywords: Business intelligence; Cluster analysis; TAM model; TTF model; User perception; Business Intelligence cluster analysis TTF model TAM model User Perception; Business Intelligence; cluster analysis; User Perception (search for similar items in EconPapers)
Date: 2016-05-31
Note: View the original document on HAL open archive server: https://hal.science/hal-03165570
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Citations: View citations in EconPapers (3)

Published in Journal of Intelligence Studies in Business, 2016, 6 (1), ⟨10.37380/jisib.v6i1.152⟩

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Persistent link: https://EconPapers.repec.org/RePEc:hal:journl:hal-03165570

DOI: 10.37380/jisib.v6i1.152

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