License to heal: Understanding a healthcare Platform Organization as a Multi-level Surveillant Assemblage

Handan Vicdan, Mar Perezts, () and A. Fuat Firat
Additional contact information
Handan Vicdan: EM - EMLyon Business School
Mar Perezts,: EM - EMLyon Business School
A. Fuat Firat: UTRGV - University of Texas Rio Grande Valley [Brownsville, TX]

Post-Print from HAL

Abstract: Platform organizations bring renewed attention to power disparities and risks in the rise of surveillance capitalism. However, such critical accounts provide a partial understanding of the complexity of surveillance phenomena in such shifting socio-technical and digital environments. Findings from a netnographic investigation of a healthcare platform organization, PatientsLikeMe, unravel how platforms become the locus where multi-level flows of surveillance converge, thereby constituting what we identify as a surveillant assemblage. We develop a comprehensive approach for understanding how platforms constitute a dynamic crossroads of micro, meso and macro surveillance phenomena within and beyond the online communities they create. Our study highlights this surveillant assemblage's emerging practices and potentially empowering outcomes that enable multi-stakeholder involvement in big data and knowledge generation in healthcare. Broader implications of multi-level surveillance in and through platforms are discussed.

Keywords: Multi-level surveillance; surveillant assemblage; platform organization; netnography; healthcare (search for similar items in EconPapers)
Date: 2021
Note: View the original document on HAL open archive server: https://hal.science/hal-03173184v1
References: View references in EconPapers View complete reference list from CitEc
Citations:

Published in M@n@gement, inPress

Downloads: (external link)
https://hal.science/hal-03173184v1/document (application/pdf)

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:hal:journl:hal-03173184

Access Statistics for this paper

More papers in Post-Print from HAL
Bibliographic data for series maintained by CCSD ().