Combining Technologies’ Properties to Cope with Uncertainty: Lessons from the Military

Cécile Godé () and Pierre Barbaroux ()
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Cécile Godé: CRET-LOG - Centre de Recherche sur le Transport et la Logistique - AMU - Aix Marseille Université
Pierre Barbaroux: CReA - Centre de Recherche de l'École de l'air - Armée de l'air et de l'espace

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Abstract: This article investigates how teams aim at harnessing Information and Communication Technologies (ICTs) to coordinate under uncertainty. An explorative case study analyses the way NATO Special Forces use text-chat in Afghanistan. The findings suggest that team members combine basic material properties, knowledge processes and knowledge types to cope with various forms of uncertainty. Such combinations might trigger the emergence of unexpected biases which, in turn, generate mitigated final results. Building on the authors' findings, they develop a model of ICTs' uses based on the concepts of emergence and combination.

Keywords: Case Study; Information and Communication Technology; Knowledge Management Process; Technologies’ Properties; Uncertainty; Case study; Knowledge management process; Information and communication technology; technologies' properties; uncertainty (search for similar items in EconPapers)
Date: 2016-06-01
Note: View the original document on HAL open archive server: https://amu.hal.science/hal-03223680
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Published in International Journal of E-Entrepreneurship and Innovation , 2016, 6 (1), pp.1-18. ⟨10.4018/IJEEI.2016010101⟩

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Persistent link: https://EconPapers.repec.org/RePEc:hal:journl:hal-03223680

DOI: 10.4018/IJEEI.2016010101

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