Pick up the phone to save lives: routine under uncertainty in a French emergency medical call center

Guillaume Delatour () and Loubna Echajari ()
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Guillaume Delatour: InSyTE - Interdisciplinary research on Society-Technology-Environment - UTT - Université de Technologie de Troyes
Loubna Echajari: Tech-CICO - TECHnologies pour la Coopération, l’Interaction et les COnnaissances dans les collectifs - LIST3N - Laboratoire Informatique et Société Numérique - UTT - Université de Technologie de Troyes

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Keywords: uncertainty; technology and organisation; extrem context; crisis management (search for similar items in EconPapers)
Date: 2021-06-14
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Published in ECT+ Substanability Lab, Jun 2021, En ligne, France

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Persistent link: https://EconPapers.repec.org/RePEc:hal:journl:hal-03261808

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