Process of adopting a personal data portability service: highlighting the ambiguity perceived by young users

Processus d’adoption d’un service de portabilité des données personnelles: mise en lumière de l’ambiguïté perçue par de jeunes utilisateurs

Dominique Carry (dominique.carry@univ-poitiers.fr) and Valérie-Inès de La Ville (valerie.ines.de.la.ville@univ-poitiers.fr)
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Dominique Carry: CEREGE [Poitiers, La Rochelle] - Centre de recherche en gestion [EA 1722] - UP - Université de Poitiers = University of Poitiers - ULR - La Rochelle Université
Valérie-Inès de La Ville: CEREGE [Poitiers, La Rochelle] - Centre de recherche en gestion [EA 1722] - UP - Université de Poitiers = University of Poitiers - ULR - La Rochelle Université, Axe 2 (2017-2021) : "Vulnérabilités et risques" (MSHS Poitiers) - MSHS de Poitiers - Maison des sciences de l'homme et de la société de Poitiers - UP - Université de Poitiers = University of Poitiers - CNRS - Centre National de la Recherche Scientifique

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Abstract: Article 20 of the RGPD opens a right to the portability of personal data allowing the consumer to retrieve his data from various organizations for free disposal. The testing of a portability service with young people reveals certain ambiguities hindering the adoption of this still latent service innovation. The issue of portability opens theoretical and ethical reflections to enhance the benefits of this innovation.

Keywords: Personal Data; DPMR; Personal Data Portability; Service Innovation; Youth; Données personnelles; RGPD; Portabilité des données personnelles; Innovation de service; Jeunes consommateurs (search for similar items in EconPapers)
Date: 2021
Note: View the original document on HAL open archive server: https://hal.science/hal-03328025v1
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Published in Revue management & avenir, 2021, Le pilotage de la performance globale et le management responsable, 124, pp.57-77. ⟨10.3917/mav.124.0057⟩

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Persistent link: https://EconPapers.repec.org/RePEc:hal:journl:hal-03328025

DOI: 10.3917/mav.124.0057

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