Comprendre les objets connectés grand public: proposition d’une taxonomie centrée sur l’utilisateur

Zeling Zhong () and Christine Balagué ()
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Zeling Zhong: LITEM - Laboratoire en Innovation, Technologies, Economie et Management (EA 7363) - UEVE - Université d'Évry-Val-d'Essonne - Université Paris-Saclay - IMT-BS - Institut Mines-Télécom Business School - IMT - Institut Mines-Télécom [Paris], IMT-BS - MMS - Département Management, Marketing et Stratégie - TEM - Télécom Ecole de Management - IMT - Institut Mines-Télécom [Paris] - IMT-BS - Institut Mines-Télécom Business School - IMT - Institut Mines-Télécom [Paris]
Christine Balagué: CONNECT - Consommateur Connecté dans la Société Numérique - IMT-BS - Institut Mines-Télécom Business School - IMT - Institut Mines-Télécom [Paris], LITEM - Laboratoire en Innovation, Technologies, Economie et Management (EA 7363) - UEVE - Université d'Évry-Val-d'Essonne - Université Paris-Saclay - IMT-BS - Institut Mines-Télécom Business School - IMT - Institut Mines-Télécom [Paris], IMT-BS - MMS - Département Management, Marketing et Stratégie - TEM - Télécom Ecole de Management - IMT - Institut Mines-Télécom [Paris] - IMT-BS - Institut Mines-Télécom Business School - IMT - Institut Mines-Télécom [Paris]

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Abstract: In recent years, there has been an increasing interest in smart connected objects as part of the widespread IT consumerization, influencing our daily lives. Nevertheless, digitizing physical things offers an abundance of objects apparently similar but characterized by some features that the average consumers fail to perceive and to appropriate. Due to the phenomenon of users' disengagement with IoT products, consumers need a tool to guide them in choosing the most suitable smart connected object to satisfy their purposes. The current research aims to understand better smart connected objects by proposing a taxonomy based on levels of providing experience enhancements and relevance for effective uses as appropriated by consumers. The user-centered taxonomy allowed us to formulate recommendations for managers and practitioners in the market for smart connected objects aimed at the public, specific to each category of smart connected objects.

Keywords: Smart connected object; Taxonomy; Effective uses; Objet connecté; Taxonomie; Usages effectifs (search for similar items in EconPapers)
Date: 2021
New Economics Papers: this item is included in nep-isf
Note: View the original document on HAL open archive server: https://hal.science/hal-03341699v1
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Published in Vie et Sciences de l'Entreprise, 2021, 211-212, pp.70-90. ⟨10.3917/vse.211.0070⟩

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Persistent link: https://EconPapers.repec.org/RePEc:hal:journl:hal-03341699

DOI: 10.3917/vse.211.0070

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