Lean supply chain and designing a customer-oriented dashboard: the case of an aerospace company

Hervé Lanotte (), Antonio Ferreira and Pauline Brisset
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Hervé Lanotte: REGARDS - Recherches en Économie Gestion AgroRessources Durabilité Santé- EA 6292 - URCA - Université de Reims Champagne-Ardenne - MSH-URCA - Maison des Sciences Humaines de Champagne-Ardenne - URCA - Université de Reims Champagne-Ardenne
Antonio Ferreira: REGARDS - Recherches en Économie Gestion AgroRessources Durabilité Santé- EA 6292 - URCA - Université de Reims Champagne-Ardenne - MSH-URCA - Maison des Sciences Humaines de Champagne-Ardenne - URCA - Université de Reims Champagne-Ardenne

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Abstract: This paper focuses on a firm specializing in aeronautical seals, a company of the Hutchinson group. Boosted by one of its main customers, Airbus, this company has offered an innovative approach based on a reflection in terms of a customer-oriented dashboard. This executive dashboard summarizes several data through weekly and monthly indicators and also provides an analysis of causes of delay with a future outlook for service rate and an action plan. On the basis of this experience, offering a wealth of learning opportunities, we show how this company set up this strategic lean management tool to become a proactive supplier. This tool has since been acclaimed and has been the subject of many congratulations from several customers.

Keywords: Dashboard; KPI; Lean supply chain management; on-time-delivery; aeronautic industry (search for similar items in EconPapers)
Date: 2020-12-02
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Citations: View citations in EconPapers (1)

Published in The 13th IEEE international conference on Logistics and Supply Chain Management, Dec 2020, Fès, Morocco

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Persistent link: https://EconPapers.repec.org/RePEc:hal:journl:hal-03376944

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