Tackling Overtourism and Related Perverse Impacts Using DMO Website as a Tool of Social Innovation

Mustafeed Zaman, Tan Vo Thanh () and Laurent Botti
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Mustafeed Zaman: Métis Lab EM Normandie - EM Normandie - École de Management de Normandie = EM Normandie Business School
Tan Vo Thanh: Excelia Group | La Rochelle Business School, CERIIM - Centre de Recherche en Intelligence et Innovation Managériales - Excelia Group | La Rochelle Business School, CEREGE [Poitiers, La Rochelle] - Centre de recherche en gestion [EA 1722] - UP - Université de Poitiers = University of Poitiers - ULR - La Rochelle Université
Laurent Botti: CRESEM - Centre de Recherche sur les Sociétés et Environnements en Méditerranées - UPVD - Université de Perpignan Via Domitia

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Abstract: The aim of this chapter is to illustrate the use of a Destination Management Organisation (DMO) Website as a tool of social tension mediator. From a methodological point of view, this chapter has adopted an exploratory qualitative approach in order to gain in-depth information regarding the phenomenon. As a tool of social innovation, a DMO Website has a strong potential in terms of helping destination to overcome social tensions. Findings show how a DMO Website could ensure the e-governance of the destination and experience co-creation by the stakeholders' active participation. This chapter presents directives for DMO managers with precise examples in order to overcome social tensions and tackle overtourism.

Date: 2020-05-31
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Published in Overtourism: Causes, Implications and Solutions, Palgrave Macmillan, pp.131-147, 2020, 978-3-030-42458-9 ;. ⟨10.1007/978-3-030-42458-9_8⟩

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Persistent link: https://EconPapers.repec.org/RePEc:hal:journl:hal-03403891

DOI: 10.1007/978-3-030-42458-9_8

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