Customizing care pathways… yes but how?

Personnaliser les parcours de soins… oui, mais comment ?

Mathias Waelli, Lohyd Terrier and Etienne Minvielle ()
Additional contact information
Mathias Waelli: EHESP - École des Hautes Études en Santé Publique [EHESP]
Lohyd Terrier: HES-SO - Haute Ecole Spécialisée de Suisse Occidentale
Etienne Minvielle: CRG I3 - Centre de recherche en gestion i3 - X - École polytechnique - IP Paris - Institut Polytechnique de Paris - Université Paris-Saclay - I3 - Institut interdisciplinaire de l’innovation - CNRS - Centre National de la Recherche Scientifique

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Abstract: In healthcare, the growing number of chronic patients is leading organisations to design increasingly individualised care. This personalisation is reflected above all in the development of precision medicine, which offers treatments adapted to the characteristics of each patient. In a global, "patient-centred" approach, other aspects still need to be considered. Health professionals and care givers are already called upon to take into account economic and social differences in order to adjust their practice. But many other service demands are emerging (need for information for daily life, help with housework, pet care...) which are poorly integrated into clinical practice. In other sectors these requests have been integrated and formalised for a long time. Hotel industry and hospitality management could inspire health managers when it comes to accompanying these transformations in health care.

Keywords: Parcours de soins; Approche centrée sur le patient (search for similar items in EconPapers)
Date: 2021-06-23
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Published in European Review of Service Economics and Management, 2021, Revue Européenne d’Économie et Management des Services 2021 – 1, n° 11, 2021 – 1 (n° 11), pp.147-157. ⟨10.48611/isbn.978-2-406-12052-0.p.0147⟩

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Persistent link: https://EconPapers.repec.org/RePEc:hal:journl:hal-03407536

DOI: 10.48611/isbn.978-2-406-12052-0.p.0147

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