Service relationship, service loop and service package examined in a logistics context

Relation de service, boucle de service et bouquet de services examinés dans un contexte logistique

Olivier Mevel (), Thierry Morvan () and Nélida Morvan
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Olivier Mevel: IUT Brest Morlaix - Institut Universitaire de Technologie - Brest/Morlaix - UBO - Université de Brest
Thierry Morvan: IUT de Saint-Malo - UR - Université de Rennes
Nélida Morvan: IUT de Saint-Malo - UR - Université de Rennes

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Abstract: Logistics service providers (LSP) have become one of the main players in the supply chain thanks to the quality and the price of service packages offered to the food industry. Through the concepts of service relationship, service loop and service package, this paper will identify the components of the service packages of LSPs operating in food supply chains, and then define how the production of LSP logistics services is likely to evolve. To study the characteristics of the service packages and their evolution, an empirical survey was conducted among manufacturers in the food industry in France.

Keywords: added customer value; logistics service providers; service packages; valeur ajoutée pour le client; prestataires de services logistiques (PSL); bouquets de services (search for similar items in EconPapers)
Date: 2021-10-27
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Published in European Review of Service Economics and Management, 2021, Revue Européenne d’Économie et Management des Services 2021 – 2, n° 12, 2021 – 2 (n° 12), pp.35-68. ⟨10.48611/isbn.978-2-406-12261-6.p.0035⟩

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Persistent link: https://EconPapers.repec.org/RePEc:hal:journl:hal-03407601

DOI: 10.48611/isbn.978-2-406-12261-6.p.0035

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