Dépendance au courrier électronique: effets sur le technostress et la surcharge informationnelle et répercussions sur la performance

Hajer Kefi, Michel Kalika () and Najma Saidani
Additional contact information
Michel Kalika: MAGELLAN - Laboratoire de Recherche Magellan - UJML - Université Jean Moulin - Lyon 3 - Université de Lyon - Institut d'Administration des Entreprises (IAE) - Lyon, Business Science Institute, Luxembourg

Post-Print from HAL

Abstract: In this article, several potentially negative effects of the use of information and communication technologies (ICT) are studied. Some of their interactions are examined, namely the dependence on electronic mail (email), information overload and technostress. A research model is developed for this purpose, demonstrating that email dependence leads to information overload and represents an antecedent factor of two technostress generators: techno-overload and techno-invasion. In addition, information overload has a perceived negative impact on ICT-enabled productivity and ICT-enabled innovation, while positive (techno-eustress), negative (techno-distress) or neutral (no-technostress) effects on these two factors could be observed. These results and their theoretical and managerial implications are discussed and put into perspective with regard to the gender and the generation to which users belong. Our research contributes therefore significantly to the emerging stream of research on the ‘dark side' where positive, negative or neutral effects of ICT usage could emerge.

Keywords: dependence; techno-overload; techno-invasion; information overload; performance; innovation; email; dépendance; techno-surcharge; surcharge informationnelle; courrier électronique (search for similar items in EconPapers)
Date: 2021-04-30
References: Add references at CitEc
Citations:

Published in Systèmes d'Information et Management, 2021, Volume 26 (1), pp.45-83. ⟨10.3917/sim.211.0045⟩

There are no downloads for this item, see the EconPapers FAQ for hints about obtaining it.

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:hal:journl:hal-03419823

DOI: 10.3917/sim.211.0045

Access Statistics for this paper

More papers in Post-Print from HAL
Bibliographic data for series maintained by CCSD ().