A qualitative study of late reactivation of impaired psychological contracts

Patrick Valéau () and Jérôme Gardody
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Patrick Valéau: UR - Université de Rennes, CREM - Centre de recherche en économie et management - UNICAEN - Université de Caen Normandie - NU - Normandie Université - UR - Université de Rennes - CNRS - Centre National de la Recherche Scientifique
Jérôme Gardody: IAE - Institut d'Administration des Entreprises - UR - Université de La Réunion

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Abstract: This research examines late reactivations of the initial psychological contract between employees and their organization in the aftermath of a violation and first negative impairment. The results from the 42 in-depth interviews conducted as part of this study confirm that psychological contract impairment is often the result of persistent high negative emotion moderating the effect of self-regulation and employer responsiveness on psychological contract reactivation. However, in some cases, the evidence indicated (1) a slow fading of emotion during the maintenance phase allowing minor progress in terms of behavioral commitment, (2) possibly escalating into further commitments and (3) finally creating a major positive discrepancy requiring a transition toward psychological contract reactivation. The management of intertwined emotional, cognitive and behavioral processes involved in psychological contract reactivation and forgiveness is discussed.

Date: 2021
Note: View the original document on HAL open archive server: https://hal.science/hal-03450396
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Published in Revue de Gestion des Ressources Humaines, 2021, 120 (2), pp.39-51. ⟨10.3917/grhu.120.0039⟩

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Persistent link: https://EconPapers.repec.org/RePEc:hal:journl:hal-03450396

DOI: 10.3917/grhu.120.0039

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