What moderates the influence of extremely negative ratings? The role of review and reviewer characteristics

Raffaele Filieri (), Elisabetta Raguseo and Claudio Vitari ()
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Claudio Vitari: CERGAM - Centre d'Études et de Recherche en Gestion d'Aix-Marseille - AMU - Aix Marseille Université - UTLN - Université de Toulon

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Date: 2019-01
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Citations: View citations in EconPapers (27)

Published in International Journal of Hospitality Management, 2019, 77, pp.333-341. ⟨10.1016/j.ijhm.2018.07.013⟩

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Persistent link: https://EconPapers.repec.org/RePEc:hal:journl:hal-03511270

DOI: 10.1016/j.ijhm.2018.07.013

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