Comment réparer le lien avec un client réclamant ? de l’intérêt d'adopter des protocoles incarnés, formalisés et échelonnés

Sophie Jeanpert (), Laure Jacquemier (), Sophie Claye-Puaux and Annabel Martin-Salerno ()
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Sophie Jeanpert: CRET-LOG - Centre de Recherche sur le Transport et la Logistique - AMU - Aix Marseille Université
Annabel Martin-Salerno: LUMEN - Lille University Management Lab - ULR 4999 - Université de Lille

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Date: 2021-10-13
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Published in XXIVème Colloque Etienne Thil, Oct 2021, Roubaix, France

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