Motivated to Serve: A Regulatory Perspective on Public Service Motivation and Organizational Citizenship Behavior

Mathieu Molines, Matthieu Mifsud, Assâad El Akremi and Antony Perrier
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Mathieu Molines: ESCE – International Business School
Matthieu Mifsud: École de Management. AUDENCIA Nantes
Assâad El Akremi: TSE-R - Toulouse School of Economics - UT Capitole - Université Toulouse Capitole - UT - Université de Toulouse - EHESS - École des hautes études en sciences sociales - CNRS - Centre National de la Recherche Scientifique - INRAE - Institut National de Recherche pour l’Agriculture, l’Alimentation et l’Environnement
Antony Perrier: TSE-R - Toulouse School of Economics - UT Capitole - Université Toulouse Capitole - UT - Université de Toulouse - EHESS - École des hautes études en sciences sociales - CNRS - Centre National de la Recherche Scientifique - INRAE - Institut National de Recherche pour l’Agriculture, l’Alimentation et l’Environnement

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Abstract: Drawing on regulatory focus theory, we investigate how public employees' regulatory orientations (promotion and prevention focus) at work affect public service motivation (PSM) and change-oriented and maintenance-oriented organizational citizenship behavior (change-OCB; maintenance-OCB). The results, based on a three-wave study of 1,397 French police officers, empirically support expectations that the two regulatory orientations may activate PSM differently and are positively associated with change-OCB and maintenance-OCB. These findings underline the role of regulatory orientations as key psychological sources of PSM and OCB, extending existing public administration knowledge. This article suggests that police organizations could benefit from integrating regulatory focus insights into their practices.

Date: 2022-01
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Published in Public Administration Review, 2022, 82 (1), pp.102-116. ⟨10.1111/puar.13445⟩

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Persistent link: https://EconPapers.repec.org/RePEc:hal:journl:hal-03554335

DOI: 10.1111/puar.13445

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