Performance Indicators in Emergency Operating Theaters: A State of the Art

Zied Jemai (), Gustavo Santamaria-Acevedo, Oualid Jouini () and Benjamin Legros
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Zied Jemai: LGI - Laboratoire Génie Industriel - CentraleSupélec - Université Paris-Saclay
Gustavo Santamaria-Acevedo: LGI - Laboratoire Génie Industriel - CentraleSupélec - Université Paris-Saclay
Oualid Jouini: LGI - Laboratoire Génie Industriel - CentraleSupélec - Université Paris-Saclay
Benjamin Legros: Métis Lab EM Normandie - EM Normandie - École de Management de Normandie = EM Normandie Business School

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Abstract: This article aims to provide a review and classification of the current state of the art on the performance metrics used for the operations management in emergency operating theaters. We have classified the metrics into two categories. The first category consists of hospital-centered metrics. They are performance measures that are of interest to the hospital due to their possible impact on the institution's productivity or revenue. The second category consists of patient centered metrics. These metrics take explicitly into consideration the patients' experiences and which have a direct impact on the patients' safety and satisfaction. Having a comprehensive set of performance indicators used in Emergency Operating Theaters will allow surgery chiefs and hospital managers to implement missing indicators and to identify previously unknown quality issues, bottlenecks, and areas for improvement.

Keywords: Non-elective surgeries; Operating rooms; Operations management; Key performance indicators (search for similar items in EconPapers)
Date: 2021-09-05
New Economics Papers: this item is included in nep-cul and nep-eff
Note: View the original document on HAL open archive server: https://hal.science/hal-03558837v1
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Published in IFIP International Conference on Advances in Production Management Systems (APMS), Sep 2021, Nantes, France. pp.486-495, ⟨10.1007/978-3-030-85914-5_52⟩

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Persistent link: https://EconPapers.repec.org/RePEc:hal:journl:hal-03558837

DOI: 10.1007/978-3-030-85914-5_52

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