New dimension in the Bank Service Quality (BSQ) measurement scale: An empirical investigation

Enes Hamzagic and Nadine Tournois
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Enes Hamzagic: GRM - Groupe de Recherche en Management - EA 4711 - UNS - Université Nice Sophia Antipolis (1965 - 2019) - UniCA - Université Côte d'Azur
Nadine Tournois: GRM - Groupe de Recherche en Management - EA 4711 - UNS - Université Nice Sophia Antipolis (1965 - 2019) - UniCA - Université Côte d'Azur

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Date: 2021-12
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Published in Research Journal of International Studies, 2021, 14 (4), pp.131-142. ⟨10.14254/2071-8330.2021/14-4/9⟩

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Persistent link: https://EconPapers.repec.org/RePEc:hal:journl:hal-03586696

DOI: 10.14254/2071-8330.2021/14-4/9

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