Création de valeur organisationnelle et technologies de l’information à l’hôpital: le cas du dossier patient informatisé

Mathias Béjean (), Frédéric Kletz and Jean-Claude Moisdon
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Mathias Béjean: IRG - Institut de Recherche en Gestion - UPEC UP12 - Université Paris-Est Créteil Val-de-Marne - Paris 12 - Université Gustave Eiffel
Frédéric Kletz: CGS i3 - Centre de Gestion Scientifique i3 - Mines Paris - PSL (École nationale supérieure des mines de Paris) - PSL - Université Paris Sciences et Lettres - I3 - Institut interdisciplinaire de l’innovation - CNRS - Centre National de la Recherche Scientifique

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Abstract: What type of organizational value do information technologies such as Electronic Patient Records (EPRs) create in hospitals ? Building on results from a multi-sites empirical research, this paper explores this issue in the case of the French EPR. Considering the organizational evolutions induced by its implementation by relying on a theory of management tools, it suggests that the organizational transformation as expected by public decision makers is only starting, but that an enriched conceptualization of the notion of "organizational value" could make it possible to identify and manage some weak signals differently, indicating that on-going collective learning are likely to reconfigure practices and work processes. Departing from a dominant view which focuses on the improvement of care quality, security and efficiency, this article thus contributes to enrich the notion of "organizational value" of information technologies in hospitals.

Keywords: Hôpital; Valeur organisationnelle; Apprentissage Collectif; Transformation organisationnelle; Technologies de l'information (search for similar items in EconPapers)
Date: 2019-02-13
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Published in Gestion et management public [2012-..], 2019, Volume 6 / n° 4 (2), pp.9-24. ⟨10.3917/gmp.064.0009⟩

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Persistent link: https://EconPapers.repec.org/RePEc:hal:journl:hal-03626590

DOI: 10.3917/gmp.064.0009

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