Adoption of Artificial Intelligence (AI) for the development of smart governements: the case of customized recommendations for job seekers

La adopción de la inteligencia artificial (IA) para el desarrollo de servicios públicos inteligentes: el caso de las recomendaciones a los solicitantes de empleo

Aurélie Simard
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Aurélie Simard: LITEM - Laboratoire en Innovation, Technologies, Economie et Management (EA 7363) - UEVE - Université d'Évry-Val-d'Essonne - Université Paris-Saclay - IMT-BS - Institut Mines-Télécom Business School - IMT - Institut Mines-Télécom [Paris]

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Abstract: The user adoption of smart governments is a key element for unlocking the value of AI in public services. Empirical studies can help us understand the user adoption process, its factors but also the assessment of ethical risks and challenges. This case study explores the adoption of a customized recommendation service for job seekers and public servant, using the UTAUT model of Venkatesh & al., to show its value and limits.

Keywords: Artificial intelligence; Adoption of innovations; UTAUT; E-government; Smart-government; Inteligencia artificial; Innovación; Modelos de adopción; Servicio público; Gobierno electrónico; Intelligence artificielle; Adoption des innovations; Administration électronique (search for similar items in EconPapers)
Date: 2022-02-03
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Published in Communication, Technologies et Développement, 2022, Intelligence artificielle et innovation sociale, 11, pp.1-12. ⟨10.4000/ctd.6904⟩

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Persistent link: https://EconPapers.repec.org/RePEc:hal:journl:hal-03641684

DOI: 10.4000/ctd.6904

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