Acceptance of MaaS mobile applications: an application of UTAUT2 in the context of French smart cities

L’acceptation des applications mobiles de MaaS: une application de l’UTAUT2 au contexte des villes intelligentes françaises

Norbert Lebrument (), Cédrine Zumbo-Lebrument () and Corinne Rochette
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Norbert Lebrument: CleRMa - Clermont Recherche Management - ESC Clermont-Ferrand - École Supérieure de Commerce (ESC) - Clermont-Ferrand - UCA - Université Clermont Auvergne
Cédrine Zumbo-Lebrument: CleRMa - Clermont Recherche Management - ESC Clermont-Ferrand - École Supérieure de Commerce (ESC) - Clermont-Ferrand - UCA - Université Clermont Auvergne
Corinne Rochette: CleRMa - Clermont Recherche Management - ESC Clermont-Ferrand - École Supérieure de Commerce (ESC) - Clermont-Ferrand - UCA - Université Clermont Auvergne

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Abstract: In recent years, the smart mobility inherent in smart city projects has been translated into the implementation of Mobility as a Service (MaaS) offerings embodied in platforms accessible from integrated service mobile applications. In this context, the aim of this article is to present the findings from an application of the Unified Theory of Acceptance and Use of Technology (UTAUT2) model to mobile MaaS applications (MMAs). Based on a sample of 693 respondents, the findings highlight the positive influence of performance expectancy, trust in technology and habit on the user's intention to use MMAs. They also show that habit and intention to use MMAs have a significant positive effect on users' actual usage behavior. Our findings demonstrate the predictive value of UTAUT2 for understanding and anticipating MMAs acceptance. Managerial recommendations based on our findings are formulated.

Keywords: ville intelligente; mobilité intelligente; mobility as a service; UTAUT2; services intégrés de mobilité (search for similar items in EconPapers)
Date: 2021
New Economics Papers: this item is included in nep-pay
Note: View the original document on HAL open archive server: https://hal.science/hal-03665680v1
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Published in Systèmes d'Information et Management, 2021, 26 (4), pp.19-54. ⟨10.3917/sim.214.0019⟩

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Persistent link: https://EconPapers.repec.org/RePEc:hal:journl:hal-03665680

DOI: 10.3917/sim.214.0019

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