China as an opportunity and a challenge for Western service providers
La Chine, une opportunité et un défi pour les prestataires de services occidentaux
Sen Bao and
Marja Toivonen
Additional contact information
Sen Bao: Avalance Oy
Marja Toivonen: Aalto University
Post-Print from HAL
Abstract:
This article analyzes the issues of cultural differences in the production and delivery of services in the globalized world. A focus is set on the differences between Western and Chinese cultures. As a framework for the comparison and country-specific analysis, the basic dimensions of cultural differences are presented based on the literature. In the numerous studies carried out during the last decades, the following dimensions have been found to be typical in the Eastern cultures: collectivism, indirect communication style, high power distance, and long-term orientation. In China, these Eastern characteristics are mixed with deep traditions of the Confucian culture, with the socio-political system of the country, and with the rapid, but regionally uneven development in recent years.
Keywords: cultural differences; global business; internationalization of services; Chinese society; “guanxi”; différences culturelles; commerce mondial; internationalisation des services; société chinoise; « guanxi » (search for similar items in EconPapers)
Date: 2022-05-04
References: Add references at CitEc
Citations:
Published in European Review of Service Economics and Management, 2022, Revue Européenne d’Économie et Management des Services 2022 – 1, n° 13, 2022 – 1 (n° 13), pp.189-202
There are no downloads for this item, see the EconPapers FAQ for hints about obtaining it.
Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.
Export reference: BibTeX
RIS (EndNote, ProCite, RefMan)
HTML/Text
Persistent link: https://EconPapers.repec.org/RePEc:hal:journl:hal-03670744
Access Statistics for this paper
More papers in Post-Print from HAL
Bibliographic data for series maintained by CCSD (hal@ccsd.cnrs.fr).