Moral Repair: Toward a Two-Level Conceptualization

Jordi Vives-Gabriel, Wim van Lent and Florian Wettstein
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Wim van Lent: LEM - Lille économie management - UMR 9221 - UA - Université d'Artois - UCL - Université catholique de Lille - Université de Lille - CNRS - Centre National de la Recherche Scientifique

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Abstract: Moral repair is an important way for firms to heal moral relationships with stakeholders following a transgression. The concept is rooted in recognition theory, which is often used to develop normative perspectives and prescriptions, but the same theory has also propelled a view of moral repair as premised on negotiation between offender and victim(s), which involves the complex social construction of the transgression and the appropriate amends. The tension between normative principles and socioconstructivist implementation begs the question how offending firms should approach moral repair. Addressing this question, we develop a two-level conceptualization of moral repair, distinguishing between procedural and substantive levels of practice, which accommodate normativity and socioconstructivism, respectively. In so doing, we enrich the literature by 1) promoting conceptual clarity, 2) refining understanding of the moral repair process, and 3) suggesting the use of a unified, configurational approach to studying (nonlinear) relations between amends and moral outcomes.

Keywords: moral repair; recognition theory; making amends; configurations (search for similar items in EconPapers)
Date: 2022-05-02
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Published in Business Ethics Quarterly, 2022, pp.1-31. ⟨10.1017/beq.2022.6⟩

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Persistent link: https://EconPapers.repec.org/RePEc:hal:journl:hal-03707371

DOI: 10.1017/beq.2022.6

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