The effect of the ISO 9001 Certificate on Company Performance; the Case of certificated Companies in Wilaya Bejaia, Algeria

Titre: Impact de la certification selon la norme ISO 9001 sur la performance de l'entreprise: cas des entreprises certifiées de la wilaya de Bejaia (Algérie)

Mustapha Meziani
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Mustapha Meziani: UB - Université Abderrahmane Mira [Université de Béjaïa] = University of Béjaïa = جامعة بجاية

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Abstract: Since the first version of ISO 9000 from 1987 through the other two revisions in 1994 and 2000 to the current 2008 version, company certification to this standard has experienced an upward trend in terms of number of certificates issued by certifiers. This is a verifiable fact just looking at the figure from the ISO organization that stabilizes late December to 1,111,698 certificates issued in 180 countries. A growth from 1993 to 2011 of 2,387%. But what about the impact of these certifications on business performance especially in the case of Algerian certified companies (Wilaya de Bejaia). Given the lack of consensus

Keywords: certification; ISO 9000; quality management; performance (search for similar items in EconPapers)
Date: 2015
Note: View the original document on HAL open archive server: https://hal.science/hal-03725499v1
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Published in RESADDERSSE international, 2015, 21-22, pp.97-125

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