ANALYSE DES STRATÉGIES D’ACTEURS D’UN SYSTÈME DE MANAGEMENT DE LA QUALITÉ PAR LA MÉTHODE MACTOR: CAS DE VINGT ENTREPRISES CERTIFIÉES DE LA WILAYA DE BEJAIA (ALGÉRIE)

Mustapha Meziani ()
Additional contact information
Mustapha Meziani: UB - Université Abderrahmane Mira [Université de Béjaïa] = University of Béjaïa = جامعة بجاية

Post-Print from HAL

Abstract: Starting from the principle of stakeholder involvement in quality processes in companies contained in the ISO 9000: 2008 standard, this article discusses alliance and power quality system (QMS) games by highlighting the predominant weight of each actor in the exercise of appropriation of the quality approach of 20 certified companies of the wilaya of Bejaia (Algeria). Certainly, there are very positive convergences but also divergences. The ideal is to arrive at a voluntary involvement of the actors in the establishment and development of a QMS according to the ISO 9001: 2008 standard. But also, a fairly positive interaction and a mutually beneficial relationship with all quality actors.

Keywords: stakeholder strategies; stakeholders; involvement; MACTOR method.; Quality approach; Démarche qualité; stratégies d’acteurs; parties prenantes; implication; méthode MACTOR (search for similar items in EconPapers)
Date: 2018
Note: View the original document on HAL open archive server: https://hal.science/hal-03726509v1
References: View references in EconPapers View complete reference list from CitEc
Citations:

Published in Idara, 2018, 48, pp.29-50

Downloads: (external link)
https://hal.science/hal-03726509v1/document (application/pdf)

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:hal:journl:hal-03726509

Access Statistics for this paper

More papers in Post-Print from HAL
Bibliographic data for series maintained by CCSD ().