Development of the quality approach and skills management: Contribution and limit in four certified companies in the wilaya of Bejaia

Développement de la démarche qualité et le management des compétences: Apport et limite dans quatre entreprises certifiées de la wilaya de Bejaia

Meziani Mustapha (), Hania Hammiche and Lidia Izem
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Meziani Mustapha: UB - Université Abderrahmane Mira [Université de Béjaïa] = University of Béjaïa = جامعة بجاية
Hania Hammiche: UB - Université Abderrahmane Mira [Université de Béjaïa] = University of Béjaïa = جامعة بجاية
Lidia Izem: UB - Université Abderrahmane Mira [Université de Béjaïa] = University of Béjaïa = جامعة بجاية

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Abstract: This research article aims to explore the relationship between the implementation of a QMS according to ISO 9001 standards and skills development. We know for a fact that producing quality is a matter of competence. The ISO 9001: 2015 standard recommends mastery of knowledge and skills as one of its requirements. But what really (in practice) about certified companies? The results of our survey in four certified companies show that all of the companies surveyed confirm the existence of a positive link between the QMS and skills management.

Keywords: Quality management; ISO standard; knowledge and skills; Management qualité; norme ISO; connaissances et compétences (search for similar items in EconPapers)
Date: 2021
New Economics Papers: this item is included in nep-knm
Note: View the original document on HAL open archive server: https://hal.science/hal-03735759v1
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Published in Revue des Sciences Economiques, de Gestion et Sciences Commerciales, 2021, 14 (2), pp.396-412

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