An Action Research on a French Law Firm: Solutions for a Law Firm With IT Post-Adoption

Min Feng () and Driss Bourazzouq
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Min Feng: MAGELLAN - Laboratoire de Recherche Magellan - UJML - Université Jean Moulin - Lyon 3 - Université de Lyon - Institut d'Administration des Entreprises (IAE) - Lyon, UJML - Université Jean Moulin - Lyon 3 - Université de Lyon
Driss Bourazzouq: UVSQ - Université de Versailles Saint-Quentin-en-Yvelines, Université Paris-Saclay, LAREQUOI - Laboratoire de recherche en Management - UVSQ - Université de Versailles Saint-Quentin-en-Yvelines

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Abstract: This study qualitatively analyzes interactional coping strategies used to manage technostress in the post-adoption stage of information technology implementation at a French legal firm. The nine strategies are participatory, collaborative, conflict resolution, bureaucratic coping (adaptation), perceived contribution to exchange, loyalty, affect, professional respect, and mutual trust. A critical perspective was applied to a longitudinal study of the intervention process. First, a problem with task distribution at the individual level affected the efficacy of perceived contribution strategies to exchange and professional enhancement. Second, a lack of creative interaction between group level colleagues undermined strategies of collaboration, mutual aid and assistance, participatory adaptation, and mutual trust. Third, a lack of digitalization commitment at the organizational level negatively affected conflict resolution and bureaucratic adjustment. Finally, an absence of loyalty and affect strategies was evident.

Keywords: cooping with management challenges in law firms; Expectation-Confirmation Theory; Information Technology in strategical management; strategical management of numerical tools in law firms; Longitudinal Study; digital Post-Adoption Stages; Research Intervention; Technostress; Digitalization strategies (search for similar items in EconPapers)
Date: 2021
New Economics Papers: this item is included in nep-ict
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Published in Journal of Technological Advancements, 2021, 1, pp.1 - 14. ⟨10.4018/jta.20210101.oa5⟩

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Persistent link: https://EconPapers.repec.org/RePEc:hal:journl:hal-03840734

DOI: 10.4018/jta.20210101.oa5

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