Évaluer les bénéfices potentiels d’une technologie émergente pour une organisation: le cas de la Robotic Process Automation pour l’assureur ALLIANZ France

Olfa Chourabi (), Mondher Feki (), Aurélie Dudézert () and Imed Boughzala ()
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Olfa Chourabi: IMT-BS - TIM - Département Technologies, Information & Management - TEM - Télécom Ecole de Management - IMT - Institut Mines-Télécom [Paris] - IMT-BS - Institut Mines-Télécom Business School - IMT - Institut Mines-Télécom [Paris], LITEM - Laboratoire en Innovation, Technologies, Economie et Management (EA 7363) - UEVE - Université d'Évry-Val-d'Essonne - Université Paris-Saclay - IMT-BS - Institut Mines-Télécom Business School - IMT - Institut Mines-Télécom [Paris]
Mondher Feki: RITM - Réseaux Innovation Territoires et Mondialisation - Université Paris-Saclay
Aurélie Dudézert: IMT-BS - TIM - Département Technologies, Information & Management - TEM - Télécom Ecole de Management - IMT - Institut Mines-Télécom [Paris] - IMT-BS - Institut Mines-Télécom Business School - IMT - Institut Mines-Télécom [Paris], LITEM - Laboratoire en Innovation, Technologies, Economie et Management (EA 7363) - UEVE - Université d'Évry-Val-d'Essonne - Université Paris-Saclay - IMT-BS - Institut Mines-Télécom Business School - IMT - Institut Mines-Télécom [Paris]
Imed Boughzala: IMT-BS - TIM - Département Technologies, Information & Management - TEM - Télécom Ecole de Management - IMT - Institut Mines-Télécom [Paris] - IMT-BS - Institut Mines-Télécom Business School - IMT - Institut Mines-Télécom [Paris], LITEM - Laboratoire en Innovation, Technologies, Economie et Management (EA 7363) - UEVE - Université d'Évry-Val-d'Essonne - Université Paris-Saclay - IMT-BS - Institut Mines-Télécom Business School - IMT - Institut Mines-Télécom [Paris], RIADI - Laboratoire de recherche en Génie Logiciel, Applications distribuées, Systèmes décisionnels et Imagerie intelligente [Manouba] - ENSI - École Nationale des Sciences de l'Informatique [Manouba] - UMA - Université de la Manouba [Tunisie]

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Abstract: Robotic Process Automation (RPA) is an emerging technology that has been applied in several sectors of the economy such as industry, healthcare and finance. Today, it represents an opportunity for actors in the insurance sector who are considering how to evaluate the benefits of this technology in the medium term, taking into account their specific context. In this article, we will first present a summary of academic work on the contributions of RPA for companies and the stakes of its implementation. The case of Allianz France's Flow Department is then presented, showing how this organization approaches the issue of assessing the potential benefits of RPA solutions for improving documentary management. We will present the theoretical contributions of the case as well as our experience feedback on its animation. Finally, we will discuss other issues that could also be addressed with this case.

Keywords: Robotic Process Automation (RPA); Artificial Intelligence (AI); Documentary management; Benefits; Issues; Intelligence Artificielle (IA); Gestion documentaire; Bénéfices; Enjeux (search for similar items in EconPapers)
Date: 2022-10-12
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Published in Recherche et Cas en Sciences de Gestion, 2022, Technologies émergentes et digitalisation des organisations, 22, pp.17-29. ⟨10.3917/rcsg.022.0017⟩

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Persistent link: https://EconPapers.repec.org/RePEc:hal:journl:hal-03844981

DOI: 10.3917/rcsg.022.0017

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