ISO Certification and lean management: story of a double managerial amnesia

Certification ISO et lean management: Histoire d’une double amnésie managériale

Gilles Lambert and Éric Reinhard
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Gilles Lambert: Humanis - Hommes et management en société / Humans and management in society - UNISTRA - Université de Strasbourg
Éric Reinhard: Humanis - Hommes et management en société / Humans and management in society - UNISTRA - Université de Strasbourg

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Abstract: Since their implementation, ISO certification and managerial approaches to continuous improvement such as Lean have constantly given rise to interpretations that move them away from their original intent. Highly symbolic, they are therefore subject to complex organizational rhetorical games in companies. On the basis of cases jointly confronted with these two approaches, we propose to return to their founding principles in order to imagine a less conflictual management mode than that often experienced in the field.

Keywords: ISO; Certification; -Quality; Management; -Lean; Management; -Continuous; Improvement (search for similar items in EconPapers)
Date: 2018
Note: View the original document on HAL open archive server: https://hal.science/hal-03866918
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Published in Revue Française de Gestion, 2018, Le supply chain management. Décloisonner pour créer de la valeur, 44 (277), pp.27-43. ⟨10.3166/rfg.2018.00290⟩

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Persistent link: https://EconPapers.repec.org/RePEc:hal:journl:hal-03866918

DOI: 10.3166/rfg.2018.00290

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