Recommandations en ligne et place du personnel en contact. le cas des produits hôteliers

Amélie Clauzel () and Nathalie Montargot ()
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Amélie Clauzel: UEVE - Université d'Évry-Val-d'Essonne, IRG - Institut de Recherche en Gestion - UPEM - Université Paris-Est Marne-la-Vallée - UPEC UP12 - Université Paris-Est Créteil Val-de-Marne - Paris 12
Nathalie Montargot: UCP - Université de Cergy Pontoise - Université Paris-Seine

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Date: 2013
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Published in Revue Française du Marketing, 2013, 241, pp.59-72

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