Customer relationship and meal duration: what impacts of front-line employees' smiling?

Relation-client et gestion du temps de consommation: quel rôle du sourire du personnel en contact en restauration ?

Amélie Clauzel () and Caroline Riché ()
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Amélie Clauzel: UP1 - Université Paris 1 Panthéon-Sorbonne, PRISM Sorbonne - Pôle de recherche interdisciplinaire en sciences du management - UP1 - Université Paris 1 Panthéon-Sorbonne
Caroline Riché: ICD - Institut International du Commerce et du Développement

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Date: 2013
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Published in Revue Française du Marketing, 2013, 244/245, pp.95-111

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