Le client est-il vraiment roi ? Réactions au port d’un signe religieux visible par le personnel en contact. Premiers enseignements d’un cas exemplaire

Nawel Fellah-Dehiri () and Hugo Gaillard ()
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Hugo Gaillard: ARGUMans - Laboratoire de recherche en gestion Le Mans Université - UM - Le Mans Université

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Date: 2022
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Published in Gaillard H., Galindo G. & Honoré L. (dir., 2022). Religion, faits religieux et management. Diagnostic et perspectives., Editions Management et Société (EMS), 2022

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