La régression psychique individuelle est-elle inhérente au processus organisationnel de normalisation ?

Muriel de Fabregues and Jean-Jacques Pluchart
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Muriel de Fabregues: UP2 - Université Panthéon-Assas, LARGEPA - Laboratoire de recherche en sciences de gestion Panthéon-Assas - UP2 - Université Panthéon-Assas
Jean-Jacques Pluchart: UP1 - Université Paris 1 Panthéon-Sorbonne, PRISM Sorbonne - Pôle de recherche interdisciplinaire en sciences du management - UP1 - Université Paris 1 Panthéon-Sorbonne

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Abstract: The standardization and certification of the quality of processes, products, and market services raises several paradoxes: it contributes to "hyper-rationalizing" the firm's organization and—by reifying its adaptation to change—leads the actors into a process of "regression" (in the Freudian sense of the term), which inhibits their creative abilities. And yet, this negative perception of the organization's scientific approach to quality is contradicted by the improvement of the company's image, changes in working conditions, and the acceleration of technological progress, which are generally acknowledged in companies practicing "total quality" policies. These apparent contradictions invite us to further explore the question in light of the legal, philosophical, and psychological ramifications of quality standardization.

Keywords: quality; certification; scientific organization of work; normes; qualité; organisation scientifique du travail (search for similar items in EconPapers)
Date: 2014-12-01
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Published in Revue internationale de psychosociologie et de gestion des comportements organisationnels, 2014, Vol. XX (50), pp.139-154. ⟨10.3917/rips1.050.0139⟩

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Persistent link: https://EconPapers.repec.org/RePEc:hal:journl:hal-03894850

DOI: 10.3917/rips1.050.0139

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