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Managing E-Services Quality Impact on E-Satisfaction: The Case of private Universities in Jordan

Tayebi Abdallah () and Seddiki Ahmed ()
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Tayebi Abdallah: Université Ahmed Draia d’Adrar
Seddiki Ahmed: Université Ahmed Draia d’Adrar

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Abstract: As a reaction to the COVID-19 pandemic, non-public universities had been forced to shift to a brand new enterprise version that is based on e-offerings to talk and attain their college students. This article will offer a stable attitude for non-public universities to perceive the maximum critical elements of e-provider first-class and adapt them to obtain college students` e-satisfaction. The e-provider first-class version turned into prolonged through including extra elements and making use of them in a natural provider environment. Five critical dimensions had been used to degree the first-class of e-offerings, inclusive of efficiency, fulfillment, privacy, responsiveness, and contact. An on line questionnaire turned into allotted to college students in the course of the spring semester at non-public universities in Amman, Jordan. A general of 544 college students finished and submitted the questionnaire. The outcomes of the examine display that everyone e-provider best dimensions, together with efficiency, fulfillment, privacy, responsiveness, and touch, have a widespread effect on college students` esatisfaction. The end result shows that touch become the maximum influential thing in college students' satisfaction. University control can hire those outcomes as an define to decorate current rules and techniques to enhance the best of e-offerings supplied to their college students.

Keywords: Quality Management Efficiency Fulfillment Privacy Jordan. JEL Classification Codes: M10 M15; Quality Management; Efficiency; Fulfillment; Privacy; Jordan. JEL Classification Codes: M10; M15 (search for similar items in EconPapers)
Date: 2022-12-04
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Published in International Journal of Economic Performance - المجلة الدولية للأداء الاقتصادي, 2022, 5 (2)

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