RPA Implementation and the Digitalization of Logistics Operations in the COVID-19 Era

Eric Gaston Lambourdiere, Elsa Laurence Corbin and Hervé Ledru
Additional contact information
Eric Gaston Lambourdiere: UA - Université des Antilles
Elsa Laurence Corbin: UA - Université des Antilles

Post-Print from HAL

Abstract: The COVID-19 pandemic has altered many organizations' operations management and accelerated the failure of those without resilient supply chains. It has greatly accelerated organizations' adoption of digital technologies and digital transformation. Digital technologies such as robotic process automation (RPA) play important roles in companies' operations-management activities and digital supply-chain transformation in the COVID-19 era. However, empirical research on RPA implementation in supply chains remains scarce. To fill this research gap, this case study was conducted to examine a global retail company's RPA implementation initiative to enhance its digital supply-chain capabilities. The authors examined three key project phases: pre-implementation, implementation, and post-implementation. They identified patterns of managerial practices and challenges related to digital technology implementation. The findings could help other organizations understand the most important issues to be addressed when seeking to implement RPA for operations activities and supply-chain processes.

Date: 2022-06-03
References: Add references at CitEc
Citations:

Published in Increasing Supply Chain Performance in Digital Society, IGI Global, pp.78-100, 2022, Advances in Logistics, Operations, and Management Science, ⟨10.4018/978-1-7998-9715-6.ch005⟩

There are no downloads for this item, see the EconPapers FAQ for hints about obtaining it.

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:hal:journl:hal-03921562

DOI: 10.4018/978-1-7998-9715-6.ch005

Access Statistics for this paper

More papers in Post-Print from HAL
Bibliographic data for series maintained by CCSD ().