Completion of knowledge codification: an illustration through the ISO 9000 standards implementation process

Danièle Benezech (), Gilles Lambert (), Blandine Lanoux, Christophe Lerch () and Jocelyne Loos-Baroin
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Danièle Benezech: BETA - Bureau d'Économie Théorique et Appliquée - INRA - Institut National de la Recherche Agronomique - UNISTRA - Université de Strasbourg - UL - Université de Lorraine - CNRS - Centre National de la Recherche Scientifique
Gilles Lambert: Humanis - Hommes et management en société / Humans and management in society - UNISTRA - Université de Strasbourg, BETA - Bureau d'Économie Théorique et Appliquée - INRA - Institut National de la Recherche Agronomique - UNISTRA - Université de Strasbourg - UL - Université de Lorraine - CNRS - Centre National de la Recherche Scientifique
Blandine Lanoux: BETA - Bureau d'Économie Théorique et Appliquée - INRA - Institut National de la Recherche Agronomique - UNISTRA - Université de Strasbourg - UL - Université de Lorraine - CNRS - Centre National de la Recherche Scientifique
Christophe Lerch: BETA - Bureau d'Économie Théorique et Appliquée - INRA - Institut National de la Recherche Agronomique - UNISTRA - Université de Strasbourg - UL - Université de Lorraine - CNRS - Centre National de la Recherche Scientifique
Jocelyne Loos-Baroin: BETA - Bureau d'Économie Théorique et Appliquée - INRA - Institut National de la Recherche Agronomique - UNISTRA - Université de Strasbourg - UL - Université de Lorraine - CNRS - Centre National de la Recherche Scientifique

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Abstract: This paper looks at the role played by the ISO 9000 registration process in contributing to the knowledge codification within the firms. The ISO 9000 standards concern the way a company should elaborate a quality system by providing guidelines and models. They are considered as a code, i.e. a common language, which leads to communication and industrial relationship. This paper focuses on how this code might be used within the firms to enhance knowledge codification. It explains the standards implementation process by studying the three steps needed to complete codification within the firm: (1) the starting point of the implementation; (2) the subject of the codification, that means the material and behavioural characteristics of the production process; (3) the impact of the ISO 9000 implementation on knowledge accumulation within the firm. This paper addresses the fact that the ISO implementation is related to knowledge codification through a learning process, which includes both individual and collective knowledge conversions.

Keywords: Codification process; ISO 9000 standards; Knowledge management; Quality; Learning process (search for similar items in EconPapers)
Date: 2001-12
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Citations: View citations in EconPapers (7)

Published in Research Policy, 2001, 30 (9), pp.1395-1407. ⟨10.1016/S0048-7333(01)00158-5⟩

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Persistent link: https://EconPapers.repec.org/RePEc:hal:journl:hal-03949915

DOI: 10.1016/S0048-7333(01)00158-5

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