Consumer Logistics: a systematic literature review

Elisa Monnot, Fanny Reniou () and Aurélien Rouquet ()
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Elisa Monnot: THEMA - Théorie économique, modélisation et applications - CNRS - Centre National de la Recherche Scientifique - CY - CY Cergy Paris Université
Fanny Reniou: CREM - Centre de recherche en économie et management - UNICAEN - Université de Caen Normandie - NU - Normandie Université - UR - Université de Rennes - CNRS - Centre National de la Recherche Scientifique, IGR-IAE Rennes - Institut de Gestion de Rennes - Institut d'Administration des Entreprises - Rennes - UR - Université de Rennes
Aurélien Rouquet: NEOMA - Neoma Business School

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Abstract: The research field of Consumer Logistics (CL), initiated by Granzin and Bahn (1989), deals with consumer logistics participation in product handling, from the point of acquisition to destruction. Research into CL stems from the premise that consumers' logistics activities resemble those of businesses closely. With consumers' increasingly active logistics role in acquiring goods or services, transporting, and storing goods, but also disposing or getting rid of them, this field is receiving growing attention. However, there is no general view or synthesis of this fragmented field, located at the interface of different disciplines. With the objective of investigating current knowledge, we conducted a systematic literature review that analyzes 155 articles on CL spanning the last 32 years (1990-2022). Based on an analysis of the research themes, the article summarizes and maps CL research, highlighting five areas of interest: 1) consumers' choice of physical channel, 2) consumer transportation, 3) consumer storage, 4) systemic consumer logistics and 5) consumer outbound logistics. The article provides the first interdisciplinary synthesis of the fragmented CL literature and concludes with some suggestions to stimulate more systemic and sustainable CL research in the future.

Keywords: Logistics; supply chain; channels; physical distribution (search for similar items in EconPapers)
Date: 2023
Note: View the original document on HAL open archive server: https://univ-rennes.hal.science/hal-03955447v1
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Published in Supply Chain Forum: An International Journal, 2023, ⟨10.1080/16258312.2022.2130007⟩

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Persistent link: https://EconPapers.repec.org/RePEc:hal:journl:hal-03955447

DOI: 10.1080/16258312.2022.2130007

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